Shipping policy

At Mosslen, we strive to deliver your digital downloads and eBooks quickly and reliably. Please read our policy to understand how we handle delivery for digital products and any occasional physical items.

1. Processing Time

Digital products: Orders are processed immediately after payment confirmation. Download links are typically available within minutes.
Physical items (if offered): Usually processed within 1–3 business days. During peak periods or promotions, processing may take slightly longer.

2. Shipping Rates and Methods

Digital products: No shipping fees—delivered via secure download link or account access.
Physical items (if offered): Shipping costs are calculated at checkout based on destination, weight, and carrier method.

3. Shipping Times

Digital products: Instant delivery via download link/email once payment is confirmed.
Physical items (if offered):
- Domestic: 3–7 business days
- International: 7–21 business days
  Times are estimates and may vary due to customs or unforeseen carrier delays.

4. Order Tracking

Digital products: You’ll receive a download email with your files or a link in your account.
Physical items (if offered): A shipping confirmation email with a tracking number will be sent once your order ships. If you don’t see the email, check your spam folder or contact us at support@mosslen.com.

5. Shipping Restrictions

We ship physical items to most regions worldwide, but certain locations may have restrictions or special customs requirements. Please verify your country’s regulations before placing an order.

6. Lost or Damaged Packages

Digital products: If your download link isn’t working or files appear corrupted, contact us within 7 days so we can reissue or fix the files.
Physical items (if offered): If a package is lost or arrives damaged, contact us within 7 days of delivery at support@mosslen.com. We’ll help resolve the issue with the carrier and arrange a replacement when appropriate.

7. Customs, Duties, and Taxes

International shipments of physical items may incur customs duties, taxes, or import fees. These charges are the customer’s responsibility. Please consult your local customs office for details.

8. Digital Download

All digital products are delivered electronically—no physical goods will be shipped. After purchase, you’ll receive a secure download link. If you have trouble accessing your files, please email support@mosslen.com and include your order number and a brief description of the issue.